We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@techcraftpro.shop. Please note that returns will need to be sent to the following address: 313 Pennsylvania Ave, Phillipsburg, NJ 08865, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@techcraftpro.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@techcraftpro.shop.

Thank you for shopping with PIERRE NATAYZHA. Focused on offering reliable and high-performance consumer electronic items to global consumers, our brand adheres to standardized order handling and comprehensive cross-border logistics rules. We strive to conduct precise order processing, adopt dedicated anti-shock and moisture-proof packaging for electronic devices, and ensure all goods are delivered accurately and in perfect condition within a reasonable shipping schedule.

1. Order Processing Time

All valid customer orders will undergo internal review, quality inspection and secure packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. During busy promotional periods with increased order volumes, standard processing timelines may be prolonged. We will send official email alerts to customers if major shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all consumer electronic orders will be automatically calculated and clearly presented on the checkout page before payment completion, ensuring full transparency of all logistics-related expenses for every transaction.Estimated delivery times:Standard Shipping: 15 business daysAll quoted delivery durations serve only as estimated references. Actual parcel arrival may vary due to courier service delays, customs clearance progress, harsh weather conditions, global logistical limitations and regional holiday shutdowns.

3. Shipment Confirmation and Live Tracking Service

Once your electronic product order leaves our warehouse, you will receive a shipment confirmation email containing complete and valid tracking information for your parcel.Tracking data and real-time logistics status will typically be updated and accessible for online viewing within 24-48 hours after the shipping carrier finishes parcel pickup and system registration.

4. Incorrect Address Liability Exemption

Customers are required to carefully verify and confirm the accuracy and completeness of their delivery address during checkout to avoid misdelivery and package return scenarios.PIERRE NATAYZHA holds no accountability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned because of address errors will be subject to additional reshipping fees borne solely by the buyer.

5. Lost and Damaged Shipment Handling

If your parcel is lost during cross-border transportation, please reach out to our customer support team within 7 days of your scheduled delivery date to initiate a professional logistics investigation.If your electronic goods arrive with physical damage or broken packaging upon receipt, please submit a support request within 48 hours after delivery. Clear photos of damaged products and original packaging are required for verification, and our team will resolve the issue promptly and effectively.

6. Product Usage Rules and Customs Liability Terms

Every consumer electronic device comes with exclusive usage and maintenance guidelines. PIERRE NATAYZHA disclaims all responsibility for equipment damage or functional failures caused by improper operation, unauthorized disassembly, incorrect maintenance or user negligence.International cross-border shipments may incur import duties, customs taxes and inspection fees stipulated by destination country authorities. All such extra charges are the sole responsibility of the customer and are not included in product prices or baseline shipping fees.

7. Contact Information

If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please get in touch with our dedicated support team through the official channels below:Trade Name: PIERRE NATAYZHAPhone number: +1 573-345-3137Email: support@techcraftpro.shopPhysical address: 313 Pennsylvania Ave, Phillipsburg, NJ 08865, United States